Report a Claim – Property & Liability Insurance

Contact Victor to report a claim, or circumstances which could give rise to a claim, for the following coverage types:

• Professional Liability/Errors and Omissions
• Directors and Officers Liability
• Construction Insurance
• Environmental & Pollution Liability
• Commercial General Liability
• Technology Liability

Report a claim via email or mail:

ATTN: Claims Department
Victor Insurance Managers Inc.
500–1400 Blair Towers Place
Ottawa ON K1J 9B8

Email: newclaims.ca@victorinsurance.com

Technology Liability

For first party losses, contact our Cyberbreach Coach Hotline: 1-844-772-9237.

Builders Risk and Environmental Liability

Take advantage of our After-hours Emergency Claims Service to report a claim.

Land Surveyors insured under the Professional Surveyors Canada program

Clients should fill out these two additional forms when reporting a claim:

• Claim/Potential Claim Report
• Preliminary Interview or Fact Sheet

Contact the insurance company directly to report a claim, or circumstances which could give rise to a claim, for the following coverage types:

• Commercial Crime Insurance (Arch Insurance Canada Ltd.)
• Commercial Property Insurance (Arch Insurance Canada Ltd.)
• Cyber Stand-alone Insurance (CFC)
• CyberPro Stand-alone Cyber Insurance (Ascent Underwriting, CyberClan breach response services)
• Commercial Umbrella Liability (Aviva)
• Property and Crime Insurance (Aviva)

Commercial Crime Insurance and Commercial Property Insurance*

Please contact:

Arch Insurance Canada Ltd.
77 King Street West, Suite 3600
P.O. Box 308 Toronto-Dominion Centre
Toronto, Ontario M5K 1K2

Email: archcanadaclaims@archinsurance.com  

*Please note that policies are available in English only. 

Cyber Insurance

Cyber stand-alone insurance in collaboration with CFC:

• Are you experiencing a cyber incident? - Step-by-step instructions on how to report a Cyber-related claim.  
• For a Cyber-related event, contact CFC’s 24-hour Cyber Incident Response Hotline:
  1-800-607-1355 or cyberclaims@cfcunderwriting.com.

CyberPro stand-alone cyber insurance in collaboration with Ascent Underwriting:

• For a Cyber-related event, contact CyberClan's 24-hour Breach Hotline: 1-800-528-6170 or ascentresponse@cyberclan.com.   

Commercial Umbrella Liability

Please call AVIVA’s 24-hour Claims Care Centre at 1-866-MY-AVIVA (692-8482) to speak with an AVIVA Claims Advisor. For more information about Aviva’s claims handling, please visit their website.

Property and Crime insurance

Please call AVIVA’s 24-hour Claims Care Centre at 1-866-MY-AVIVA (692-8482) to speak with an AVIVA Claims Advisor. For more information about Aviva’s claims handling, please visit their website.