Claims Process for Insureds

The value of your insurance policy can be measured by the ability of Victor to respond promptly and effectively to claims.

We have prepared two publications to help you understand the claims reporting process and what is expected of you throughout the life of a claim.

Claims Reporting

• What Should You Report?
• What Is a Claim?
• What Should the Report Contain?
• When Should You Report?
• Guidelines for Insureds - "What should I do when a claim is made against me?"

Claims Reporting: What Should You Report and What Should the Report Contain? (pdf)

Claims Process

• The Victor Claims Team Members and Their Roles
• The Claims Process

Claims Process: What to Expect When You Report a Claim to Victor (pdf) – in all provinces, except in Quebec

Claims Process: What to Expect When You Report a Claim to Victor (pdf) – in Quebec